Returns & Exchanges

At Good Smile US, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unworn and unwashed items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the packing slip is included inside.

3

Ship the Items

Affix the prepaid shipping label provided by our portal to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing